Reference

mpo222 Legal For Your Account

mpo222 Legal sets out how we handle account access, payment records, cookies and requests about your personal data.

Account termsData requestsLocal-law accessPhone verification
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POLICY CONTACT

Get Help With Legal Questions

A clear contact path helps when you need to ask about Legal wording, an account record or a data request.

Account access If phone verification blocks access to a Legal page, send your account phone number and device path through support. We can check whether the issue concerns a new browser, an account detail or access that depends on local law.
Payment records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the receipt reference and date. We use those details to locate the relevant account record without asking you to repeat unrelated personal data.
Data requests Ask for a copy, correction or removal of eligible account data through the same support route. State the change you want, and we will explain the verification step and any Legal reason a record must remain available.
DATA PRACTICE

How We Apply The mpo222 Policy

We apply our Legal policy to practical account events rather than treating it as a page you read once and forget.

Data handling

We use account details to provide access, verify the account holder and connect a payment status with the correct account. A request about your data should identify the account phone number so we can avoid exposing records to the wrong person.

Cookies

Cookies can keep a browser session connected to your account and help us recognise a returning device. If you clear them, you may need to complete phone verification again before reaching the lobby or submitting an account request.

Account security

A new device or changed browser can trigger an additional account check. Keep your phone available for verification, and contact support if the code does not arrive or the account path does not match your recent device activity.

Record retention

Payment and account records may remain available when needed for account security, dispute handling or a Legal duty. This can include references for QRIS, DANA, OVO, GoPay, bank transfer and virtual account activity.

Who to contact

Our support route is the first contact for policy wording, account data and access questions. Include one clear subject, your account phone number and the relevant date so the request can be routed without guesswork.

Request changes

You can ask us to correct an account detail or explain how to request removal of eligible data. We may verify ownership first, and we will state when a record cannot be changed because a Legal requirement applies.

Questions Indonesian Customers Ask

These Legal answers focus on the account decisions you may need to make before opening access. They cover local-law wording, personal data, cookies, payment records, device checks and contact steps. If your situation is not covered, send a specific request through support with the account phone number and relevant reference. We can then check the actual account record instead of giving a general reply.

mpo222 Legal covers account access, phone verification, personal data, cookies, payment records, security checks and requests to correct or remove eligible data. It also explains that access depends on local law, so read the applicable policy wording before opening or using an account.

Access is available where local law permits. We do not replace local rules with a general promise of access. Check the Legal wording for your situation, and contact support if your account path or phone verification result appears inconsistent with the applicable requirement.

Legal covers payment references linked to account activity, including DANA and QRIS. We may use a receipt reference, date and account phone number to locate a status. Send only the requested details, and do not share a wallet PIN or account password.

Use our support route and state whether you want a correction, a copy or removal of eligible data. Include the account phone number and the specific field or record. We may verify ownership before processing, and some records may need to remain available.

Cookies can keep your login session connected and help recognise a browser, but clearing them does not remove your Legal rights. It may require another phone verification step. A data request should still be sent through support with your account details.

A new device, cleared cookies or changed browser can lead to another phone check before account access. This protects account records and payment references. If the code fails, contact support with your device path and the time of the failed attempt.

Send a Legal request through support with your account phone number, payment rail and receipt date. This can include OVO, GoPay, bank transfer or virtual account activity. We will explain why a record is retained or what correction path applies.

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